Our price guarantee provides our customers with the trust and understanding that we will match genuine advertised prices of leading Australian online retailers.
How do I request a Price Match?
Simple, send us an email on email@example.com and send a link (proof), of the competitor's advertised price for an identical product.
The product must be the exact same (e.g. same canvas size, and drill type) to be accepted, before a purchase is made.
Once your price match request is verified and the competitor’s product is confirmed as being in stock and available for immediate sale using the same payment method - we will provide a discount code to be used for that item only.
What are the exclusions
- Products that are not exactly the same to what we have advertised. E.g. there are many variants of cats that may look very similar, but are not identical. In order to have an accepted price match, it must be identical.
- The price matched product must be from a local Australian supplier, with a registered ABN.
- As we offer free shipping Australia wide, the cost of shipping of an item from the competitor is taken into count. As an example, an item on Painting Diamonds is $15, with free shipping and a competitor sells it for $10 but charges $10 shipping. In this circumstance, we deem our product to be cheaper as the cost of shipping is calculated towards the total cost.
That's it, we pride ourselves on priding Australia the cheapest 5D Diamond Painting kits, and we're proud of it. So, if you find them cheaper elsewhere - please let us know and will be glad to price match them!