In Stock Items

If you purchase an item that is labelled 'In Stock', that means we have it locally available, manufactured and ready to go. For In Stock items, delivery times are normally within a week.

Delivery time: 1 week

Made to order

While we have many items, variants locally available, we simply can't stock everything we have to offer. In lieu of having everything always available, we do have a 'made to order' option on some items which allows you to select the exact size, and style, and even some provide your own image.

Delivery time: 4 weeks

We accept most of the standard secure payment providers available out there in the market, list can be found below:

• VISA
• Mastercard
• American Express (AMEX)
• Paypal
• Afterpay
• Zip Pay

Depending on the kits selected, you may receive your orders at different intervals. This is as some items are made to order, which are specifically made for you. So you're not waiting for the whole order to be ready, we sometimes ship part of your order so you're not waiting. If this happens, don't panic - your items will be with you soon

But, always feel free to email customer.service@paintingdiamonds.com.au for more information.

We strive to provide the very best products and service, thus, if you get in touch with us within seven (7) days of receiving an incorrect, missing or defective order, we will provide a replacement or refund asap.

Like what you brought but it’s defective? As part of our exchange policy we will exchange the product purchased for the same or similar product.

Unfortunately, no - as a boutique retailer, we manage to keep our amazing products at accessible prices by cutting out significant overheads such as having a retail store. That said, we have a team of amazing customer service representatives and Diamond Painting experts who would be more than happy to provide additional information.