Frequently Asked Questions

Most diamond painting kit orders are processed within approximately 2–5 business days. For made-to-order and custom diamond painting kits, delivery is typically around 3–4 weeks depending on your location and order volume. Tracking is usually provided once your order has been dispatched.

Yes, we offer free shipping Australia-wide on eligible diamond painting kit orders. If free shipping applies, it will be shown on the product page or at checkout.

Yes, we can ship many diamond painting kits internationally. Delivery times and shipping costs vary by destination, and checkout will show the options available for your location.

Once your order has shipped, you will generally receive tracking details. Contact us if you have not received tracking information after the normal processing period.

Most diamond painting kit orders are processed within approximately 2–5 business days. Made-to-order and custom kits require production time before dispatch. Tracking is usually provided once your order has shipped.

Our diamond painting kits typically include a premium adhesive canvas, colour-coded diamonds, applicator pen, wax, tray, and easy-to-follow instructions. If you choose AB diamonds where available, your kit will also include those upgraded sparkle diamonds for selected colours in the design.

The best size depends on the detail in the artwork. Simpler designs can work well at smaller sizes like 30x40cm, while portraits, animals, landscapes, and detailed artwork usually look better at 45x60cm, 50x60cm, or larger.

Yes, diamond painting kits are beginner friendly and easy to follow. Place the diamonds onto the matching symbols on the canvas, one section at a time.

Round diamonds are often preferred by beginners because they are quicker and easier to place. Square diamonds fit edge-to-edge for a fuller, more mosaic-like finish and can create a sharper final look.

AB diamonds, short for Aurora Borealis diamonds, have a special iridescent coating that reflects extra light and gives selected parts of the design more sparkle.

A full drill diamond painting is designed so the entire canvas artwork is covered with diamonds, creating a complete sparkling finished piece.

Choose your kit size and options, upload your image, and adjust the crop preview before adding the custom kit to your cart. Your uploaded photo is securely attached to the item for the production team.

The best custom diamond painting photos are clear, well lit, and high resolution. Images with sharp focus, strong contrast, and a simple main subject usually produce the best result.

The current custom-photo uploader accepts JPEG, PNG and WebP images.

Larger sizes usually give detailed photos better clarity. Smaller canvases can work for simple images with one clear subject, while faces, pets and detailed backgrounds generally benefit from a larger canvas such as 60x45cm or larger.

Yes. Portraits, pets, family photos and other special memories can be used. Clear, well-lit images with sharp subjects usually convert best.

Yes. On the full cart page, use the Edit custom kit link to reopen the uploaded photo and selected kit options before checkout.

A diamond painting sticker is a smaller craft project where you place colourful resin diamonds onto a sticky sticker design. Once finished, you can use it as a decoration for journals, cards, gifts, scrapbooks, or other creative projects.

Each sticker kit includes the sticker design, the required diamonds, a diamond painting pen, wax, and tray so you can complete the project.

Yes. Diamond painting stickers are a great beginner-friendly option because they are smaller and quicker to complete than a full diamond painting canvas.

They can be a fun craft activity for older children with adult supervision. The kits contain small parts, so they are not suitable for very young children.

Completion time depends on the design and the person completing it, but sticker kits are generally much faster than full diamond painting kits.

They help make diamond painting easier and more organised. Depending on the product, they may help with storing diamonds, sorting colours, placing drills, or keeping your craft area tidy.

Most diamond painting kits include the basic tools needed to complete the design. Extra tools and storage are optional, but they can make the process smoother and more organised.

Most diamond painting accessories can be used with standard diamond painting kits, unless the product description states otherwise.

The Diamond Society is a monthly subscription box from Painting Diamonds. Each delivery contains a curated mix of diamond painting products, craft tools, accessories, storage options or creative surprises.

Diamond Society is the full monthly box with a minimum value of $160+ and 30% off other purchases. Society Lite is a smaller monthly option with a minimum value of $75+ and 20% off other purchases.

Eligible recurring subscriptions can be managed through the Diamond Society customer portal. Confirm the current pause and cancellation terms before joining.

Full Diamond Society members receive 30% off other Painting Diamonds purchases. Diamond Society Lite members receive 20% off other purchases while their membership is eligible.

Diamond Society serves key supported regions including Australia and New Zealand, the US and Canada, and selected European destinations. Subscription availability is confirmed at checkout and may vary by location.

Eligible recurring memberships can be managed through the Diamond Society customer portal, where the available subscription-management options are shown.

If your diamond painting kit arrives with any missing diamonds, tools, or accessories, please contact us with your order number and details of what is missing.

Please contact Painting Diamonds with your order number and clear details or photos of the damage so the support team can review the order.

Please contact Painting Diamonds with your order number and details of the item received so the support team can review the order.

Use the Contact Us form and include your order number along with the product, delivery or missing-item details relevant to your question.

Contact us as soon as possible. We can usually assist if production has not started, but changes may not be possible once a made-to-order kit is underway.

Please contact Painting Diamonds with your order number and item details so the team can confirm the current return options that apply to your order.

Custom kits are made specifically from the uploaded photo. Contact Painting Diamonds as soon as possible so the team can confirm what options remain at the current production stage.

Contact Painting Diamonds with your order number. The options available will depend on the order status, item and delivery destination.